Shipping Policy

Our goal is to provide you with the best shipping options every day. We deliver to hundreds of customers, ensuring that we always provide you with the highest levels of responsiveness.
All orders are processed within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

( FREE SHIPPING METHOD :

handling time is 1-4 business days (Monday to Friday).

transit time is 6-11 business days (Monday to Friday).

The order cut-off time will be 05:00 PM Eastern Standard Time (New York).

Shipping rates are:
Free Shipping all over the USA.)

Once we ship the order and provide a tracking number, it is the responsibility of the customer to follow up with the courier company. In case the order is put on hold by the courier company due to any reason, or the courier company attempts to deliver the order when the customer is not at home, it is the customer’s responsibility to contact the courier company. We recommend you follow up with the courier once you are provided with the tracking number. After multiple delivery failures attempts at the provided address, the courier company might destroy the parcel and we will not be responsible in that case.
In case of delay for any reason, we will immediately contact you.
During Covid19 deliveries may take a little longer.
This period is beyond our control and is necessary to fight against the virus by ensuring 100% secure deliveries.

Covid-19 Update
Please keep in mind that carriers may experience delays caused by COVID-19. If there is a significant delay in dispatching your order, our customer service team will contact you via email.
Incorrect Address
If you put an incorrect address during checkout and the product returns to our store after delivery, then we will not be responsible for the loss of your order.

Parcel tracking
Once your order has shipped, we will immediately send you a shipping confirmation email with a tracking number. If you have not received an email, please check your spam folder. You can track your order at any time on our Order Tracking page.

Lost or Stolen Packages (if applicable)
is not responsible for lost or stolen packages whose delivery is confirmed to the address entered for an order. Upon request, will confirm delivery to the address provided, delivery date, tracking information, and carrier information for the customer to investigate. For more information contact our customer success team via email at support@ecuacbd.services

Change of delivery address
For a change of delivery address request, we are able to modify the address at any time before the order is dispatched.
After placing your order, you have 24 hours to contact our customer service and request the modification or cancellation of your order free of charge. Also, there are no refunds for cancellations after 24 hours of placing the order.

Proof of delivery:
For certain delivery locations and for certain high-value products, our delivery partner may require valid identification for the delivery of the goods. Please call us at +1 434-264-7342 if you have any questions.

Return policy
products come with a 30-day money-back guarantee.
If you purchased a product from us and there is a problem, you can return it within 30 days of your purchase for a full refund. For more information, visit our Return Policy page.

Customer Support 24/7:-

Email: support@ecuacbd.services

Phone: +1 434-264-7342

Address: 76-45 Hewlett Street, Garden City, NY 11040, United States